How to Open a Merchant Services Company?

Shaw Merchant Group
4 min readMar 10, 2024


Click Here to Watch Video: How to Open a Credit Card Processing Company

If you are interested in starting your own merchant services company, there are a few key steps you need to take in order to set up your business successfully. In this comprehensive guide, we will walk you through the process of opening a merchant services company, as well as provide information on what a Merchant Services ISO Program is and how you can become a part of it.

What is a Merchant Services ISO Program?

A Merchant Services ISO Program, or Independent Sales Organization Program, is a program offered by payment processors that allows individuals or companies to become registered ISOs and resell merchant services on behalf of the processor. ISOs are essentially sales agents who work on behalf of the processor to sign up new merchants for credit card processing services. ISOs earn commissions on the processing volume generated by the merchants they sign up.

ISOs can operate independently or as part of a larger organization. They are responsible for sales, customer service, and support for the merchants they sign up. Being part of an ISO program allows individuals or companies to start their own merchant services business without the need to build their own payment processing infrastructure.

How to Open a Merchant Services Company

1. Research the Market

Before you start your own merchant services company, it’s important to research the market and understand the competition. Look at what other merchant services companies are offering, what their pricing structure is like, and what kind of services they provide. This will help you identify gaps in the market that you can fill with your own business.

2. Create a Business Plan

Once you have a good understanding of the market, you can start creating a business plan for your merchant services company. Your business plan should outline your target market, pricing strategy, sales and marketing approach, and financial projections. This will serve as a roadmap for your business and help you stay on track as you grow.

3. Choose a Payment Processor

The next step in opening a merchant services company is to choose a payment processor to partner with. Look for a processor that offers a Merchant Services ISO Program and has a good reputation in the industry. Consider factors like pricing, customer service, and the technology they offer. It’s also important to review the terms of the ISO agreement to ensure it aligns with your business goals.

4. Become a Registered ISO

Once you have chosen a payment processor to partner with, you will need to become a registered ISO. This typically involves completing an application process and providing information about your business. The processor will review your application and may conduct background checks before approving your ISO status.

Click Here: How to Become a Merchant Service Provider?

5. Set Up Your Business

With your ISO status approved, you can now set up your merchant services company. This may involve registering your business, setting up a website, and establishing a sales and marketing strategy. You will also need to train your sales team on the products and services you offer, as well as provide ongoing support to your merchants.

6. Market Your Services

Now that your business is up and running, it’s time to start marketing your services to potential merchants. Consider using a mix of online and offline marketing channels to reach your target audience. This may include social media marketing, email campaigns, networking events, and direct mail.

7. Provide Excellent Customer Service

Customer service is key in the merchant services industry. Make sure you provide excellent support to your merchants, including fast response times, clear communication, and solutions to their problems. Happy merchants are more likely to stay with your business and refer others to you.

8. Monitor and Grow Your Business

Finally, as your merchant services company grows, it’s important to monitor your progress and make adjustments as needed. Keep track of your sales and revenue, analyze customer feedback, and stay up to date on industry trends. This will help you identify opportunities for growth and ensure the long-term success of your business.

In conclusion, opening a credit card processing company can be a rewarding and profitable venture. By following the steps outlined in this guide, you can start your own merchant services business and become a successful ISO in the industry. Remember to research the market, create a business plan, choose a payment processor, become a registered ISO, set up your business, market your services, provide excellent customer service, and monitor and grow your business. With dedication and hard work, you can build a merchant services company that serves the needs of merchants and helps them grow their businesses.



Shaw Merchant Group

At Shaw Merchant Group we specialize in merchant services agent and ISO development. We are a group of experienced payment processing industry professionals.